Privacy Policy

1. Introduction

This Privacy Policy explains how LeadTide ("LeadTide," "we," "us") collects, uses, and protects information when you visit leadtide.ai, contact us by phone, text, or web chat, or engage our services.

2. Information We Collect

We collect information you provide directly, including your name, business name, email address, phone number, and details about your business or inquiry shared through our website forms, phone calls, text messages, or chat conversations with our AI agents.

3. How We Use Your Information

We use the information we collect to respond to your inquiries, provide quotes and estimates, schedule and confirm appointments, send you updates by text or email related to your inquiry or service, and operate and improve our services.

4. How We Share Your Information

We do not sell your personal information. We share information only with service providers that help us operate our business, including our AI chat provider, our CRM and communications platform (which also handles our calling and text messaging), our scheduling provider, and our website hosting provider. These providers process your information only to help deliver the services described here.

5. SMS & Text Messaging

LeadTide operates an SMS text messaging program to communicate with customers and prospective customers about their inquiries and appointments. You may opt in to this program by checking the consent checkbox on our website form at leadtide.ai/get-started.html; checking this box is optional and is never required to submit that form or to use LeadTide's services. Once opted in, you may receive text messages related to your inquiry or appointment, such as confirmations and reminders. Message and data rates may apply. Message frequency varies and depends on your interactions with us. Reply STOP at any time to opt out of text messages, or reply HELP for help. Consenting to receive text messages is never a condition of purchasing any service from LeadTide.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes, under any circumstances.

6. Cookies & Tracking

Our website does not use tracking or advertising cookies beyond what's necessary for its basic operation. If this changes, we'll update this policy to reflect it.

7. Data Retention

We retain your information for as long as necessary to provide our services and to maintain appropriate business records.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by emailing flow@leadtide.ai.

9. Data Security

We use reasonable measures to protect your information, including secure hosting and encrypted connections. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are directed at businesses and are not intended for individuals under 13 years of age.

11. Changes To This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent update.

12. Contact Us

Questions about this policy can be sent to flow@leadtide.ai.